Refund policy
Returns & Refunds Policy
At Raely Studios, we take great care to ensure every order arrives in perfect condition. Please read our policy carefully before placing an order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
Once reviewed, we will offer either a replacement or a full refund where appropriate.
Returns & Refunds
As each print is produced to order, we do not accept returns or offer refunds for:
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Change of mind
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Ordering the wrong item, size, colour or variation
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Providing an incorrect delivery address
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Delays caused by shipping carriers
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Items that have been damaged after delivery
Please ensure all order details are checked carefully before completing your purchase.
Return Period
Any issues relating to damaged, faulty or incorrect items must be reported within 30 days of delivery. Requests received after this period may not be eligible for a refund or replacement.
Contact Us
If you experience any problems with your order, please contact us at:
We aim to respond to all enquiries as quickly as possible and will do our best to resolve any issues fairly.